Enhancing Eye Care Services: Clare & Illingworth Opticians and the CUES System
Enhancing Eye Care Services: Clare & Illingworth Opticians and the CUES System
At Clare & Illingworth Opticians, we are committed to providing exceptional eye care services to our patients. As part of our dedication to offering comprehensive care, we are proud to be part of the CUES system from Primary Eyecare. This system enables us to effectively triage patients with eye symptoms, ensuring they receive the appropriate treatment, whether it’s expert advice, an in-person consultation, or a referral to a specialist at the hospital. With the CUES system, we can streamline the process and ensure that every patient receives the timely and personalized care they deserve.
What is the CUES System?
The CUES system, which stands for Community Urgent Eyecare Service, is an innovative initiative developed by Primary Eyecare to enhance eye care provision in the community. It aims to provide patients with quick access to appropriate eye care services, ensuring that eye-related symptoms are triaged and managed effectively.
How Does the CUES System Work?
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Triage and Assessment: When a patient with eye symptoms contacts Clare & Illingworth Opticians, our highly trained staff are equipped to triage their condition using the CUES system. Through a series of carefully designed questions, we gather essential information to determine the severity and urgency of the situation.
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Professional Advice: Based on the triage results, our optometrists may provide professional advice over the phone or via a virtual consultation. They can address concerns, offer guidance, and recommend appropriate steps to manage the symptoms effectively. This advice may involve self-care measures, the use of specific eye drops, or other non-urgent interventions.
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In-person Consultation: In cases where a patient’s symptoms require further examination, our optometrists will schedule an in-person consultation at our practice. During this visit, our experienced professionals will conduct a thorough eye examination to assess the condition and provide appropriate treatment or further referrals as necessary.
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Referral to Specialists: If the eye symptoms are deemed to require specialist intervention or hospital care, our team will facilitate a referral to the appropriate eye care specialist or hospital. Through our collaboration with the CUES system, we can ensure a smooth transition and facilitate timely access to specialized care.
As part of our commitment to delivering exceptional eye care services, Clare & Illingworth Opticians is proud to participate in the CUES system from Primary Eyecare. With this innovative system, we can effectively triage patients with eye symptoms and provide them with the right treatment pathway, whether it’s professional advice, an in-person consultation, or a referral to a specialist.
Through the CUES system, we strive to ensure that every patient receives the highest quality of care and achieves optimal eye health outcomes.
Richard